Jamelah Return and Exchange Policy

At Jamelah, we are devoted to offering skincare products of uncompromising quality. This Jamelah Return and Exchange Policy has been designed to ensure clarity and confidence when shopping with us. By outlining the terms of returns, refunds, and product care, we aim to create a seamless and luxurious customer experience.

Returns at Jamelah – Our Policy

We accept returns only for damaged or faulty products. If you receive such an item, you must notify us within 2 days of delivery, providing photographs of the product and its packaging. Once approved, our team will provide you with detailed instructions to complete the return process under this Jamelah Return and Exchange Policy

Jamelah Exchange and Refund Policy

For the safety and hygiene of our customers, exchanges are not offered at Jamelah. Refunds are processed solely for approved returns relating to damaged goods. This protects the integrity of our luxury skincare range while ensuring fairness for all our customers.

Patch Testing & Skin Compatibilit

Each person’s skin is unique. To protect your wellbeing, we strongly recommend conducting a patch test before full use of any Jamelah product. Please note that Jamelah is not responsible for reactions, sensitivities, or irritation resulting from individual skin compatibility.

Jamelah’s Discretion in Returns

All return requests are carefully assessed at the sole discretion of Jamelah. We reserve the right to decline any request that does not meet the criteria outlined in this Return and Exchange Policy. This ensures that every decision upholds the standards of our brand

Why Choose Jamelah?

At Jamelah, we combine natural formulations with modern skincare science. This Return and Exchange Policy reflects our commitment to product integrity, customer trust, and a seamless shopping experience